Support

Something broken, confusing, or missing? Get in touch directly. A real person reads every message.

Email is the fastest route and replies usually land within two business days. If you are reporting a bug, telling me your iPhone model and iOS version speeds things up a lot.

Where are my videos stored?

On your iPhone, inside Slap Vlog's own private storage. They are not uploaded anywhere and they do not appear in your camera roll unless you export a vlog. See the privacy policy.

Why don't my takes show up in the Photos app?

That is the point of the app. Takes stay inside their vlog so your camera roll does not turn into a haystack. When you are ready, use Export and the finished vlog is saved to Photos as a single video.

How do I get my footage out?

Open the vlog, tap the three dots, then Export whole vlog. Every take is joined end to end in the order you shot them and saved to your photo library. You can also share the file straight to another app from the same screen.

Can I delete a take I don't want?

Yes. Tap the take in the strip along the bottom of the camera, watch it back, then Delete this take. The video file is removed from your device immediately, so it cannot be undone.

Does it record sound?

Yes, if you allow microphone access. If you decline, Slap Vlog still records video, just silently. You can change this any time in Settings, Slap Vlog, Microphone.

I deleted the app. Can I get my vlogs back?

Only from a device backup. Because nothing is stored on a server, deleting the app removes the footage from the device. Export anything you want to keep before deleting.

Do I need an account or a subscription?

No account, ever. There is nothing to sign up for. A subscription is optional: one vlog is free forever, and Slap Vlog Pro unlocks unlimited vlogs at $1.99 per week or $49.99 per year, with 7 days free on the yearly plan.

How do I cancel, and what happens to my footage?

Cancel in Settings, then your name, then Subscriptions, then Slap Vlog. Subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Every vlog and take you already recorded stays fully playable and exportable after you cancel. The only thing that stops is creating a new vlog while you are over the free limit. Refunds are handled by Apple at reportaproblem.apple.com.

I paid but Pro is not showing up.

Open Slap Vlog, go to the Pro screen and tap Restore Purchases, making sure you are signed in with the same Apple Account you bought it on. If it still does not appear, email hello@slapforge.com with the date of purchase and I will sort it out.

Mailing address

FunnelFix
2166 W Broadway #1008
Anaheim, CA 92804-2446
United States